Hello good day,

When a technician sends an email to a recipient whose mailbox is full, a response is received from the System Administrator indicating that the recipients mailbox is full and it is recorded as a conversation to the original request (as expected).

However when the technician includes an attachment in the email, a response is also received from the System Administrator indicating that the attachment cannot be sent due to the mailbox being full, but instead of adding the response as a conversation it generates a new ticket.

Is this behavior normal or should it be a cause for concern? Or does the issue reside with Microsoft Exchange.

Regards,

Akeem Deare