Synched AD, Now All Techs Are Requesters
I synched with AD and now all of our technicians are logging in and getting a requester view, so no one is able to attend to helpdesk tickets. We can't get logged in for any admin settings to change it. Any body have any ideas on what I can do to get logged in with a technician view so I can reset the techs back to a technician view? Seems like support is on vacation as I have not received any response on my ticket (7043637) or phone calls.
I saw the following, but I'm not sure it will help.
3. Unable to login on disabling local authentication
To reset back to ServiceDesk Authentication without logging into the application you need to follow these steps:
Connect to MySql.
Execute the following sql command
update AAAPamConf join AAAPamModule on AAAPamConf.PAMMODULE_ID = AAAPamModule.PAMMODULE_ID set AaaPamConf.pammodule_id = '2' where name like 'SDRelationalLoginModule';
Restart the server.
To reset back to ServiceDesk Authentication without logging into the application you need to follow these steps:
Connect to MySql.
Execute the following sql command
update AAAPamConf join AAAPamModule on AAAPamConf.PAMMODULE_ID = AAAPamModule.PAMMODULE_ID set AaaPamConf.pammodule_id = '2' where name like 'SDRelationalLoginModule';
Restart the server.