Hi

Will it ever be possible to switch a template on a ticket?

So one of my groups receives an email . The email creates the ticket using that groups template, as it should. Oops the email should have not gone to that group - that email should have gone to a different support group. So the technician changes the group to the correct group....but the other groups template does not have the same categories, sub cats, etc..What is the tech to do they don't have the cats they need to close the ticket?

It would be great if we could change the template when re-assigning the group to a different group.

Think that will ever happen?