[Survey] The state of ITSM in the COVID-19 pandemic

Dear Users,

We hope you are safe and healthy.

Since organizations around the world have mandated work-from-home policies for their workers, IT teams are facing new challenges in delivering services effectively.

To understand how IT service desk teams have risen to the occasion, we have decided to conduct a five-minute survey among IT admins and service desk staff to record their experience with remote work, especially in the areas of remote support tools, automation and self-service, and IT budgets and spending.

To participate in the survey, click the following link:

Take the survey

Once you submit the survey, you will receive free access to 7 real-life ITSM success stories from top industry leaders, an e-book by Sophie Danby, ITSM industry expert. Once we’ve compiled the results, we’ll send you a separate email with the detailed survey report so you can see how your peers responded.

Thank you.

Best Regards,

ServiceDesk Plus Team