Can someone please provide me the answer to questions below in survey report for SDPonDemand?  

1. On setup scoring -- why does No answer = 3 and Yes answer was 2? My satisfaction levels indicated Level 1 for No while Level 2 for Yes

2. What's the basis of rating? How come there's lower than 100% when I only have 1 question in the survey? 

3. How can customer's feedback reflect in survey results? 

Thanks much

Lady