We are happy to share that a few enhancements for the Survey module is coming on your way. These enhacements make survey module more flexible and effective with the latest enhancements in ServiceDesk Plus. You can now resend surveys for requests when users miss or don't receive the original survey, helping improve response rates and ensure valuable feedback isn't missed.

You can also set an expiry date for surveys giving requesters a defined period to submit their feedback. Once the survey expires, no further responses can be submitted, helping ensure that feedback remains timely and relevant to the service experience. Also, you can trigger notifications to technicians when a survey score falls below a specified threshold helping the team identify areas that may require attention and follow up on customer feedback promptly.

Together, these enhancements make it easier to collect meaningful customer feedback while maintaining accurate and relevant survey data.

Visit our beta site to get a quick look at this feature under Admin > User Survey > Survey Configuration.