Hi All,

I'm interested to find out how other customers use the survey function in Service Desk Plus (cloud). We've previously used the built-in survey functions and currently have the Zoho survey option selected and in use. We have around a 10% uptake in survey feedback which we're keen to increase. Part of the issue that, on receipt of the survey email, the user has to click through a link to go through the survey.

Ideally, on the 'resolved' notification email I'd like to put something as simple as a 'thumbs up' and the 'thumbs down' button which would automatically return the required feedback without being offloaded to another screen.

Does anyone have this in place?

KR

Matt