Suppress Email Notifications
Is there a way to prevent ServiceDesk from sending a notification email to the requester? There are times when a request is updated or resolved when we don't want the requester to receive an email (when it's an immediate over the phone fix, for example), but for the majority of the time we want the requester to receive an email in these cases. Ideally we'd have a custom field that a technician could choose to suppress email.