Why does the SupportCenter Plus mobile application not allow domain filtering but the ServiceDesk+ application does ?

Secondly when saving the mobile view www.nameofsite.com:port/m as a home screen icon it does not keep you logged in even when you check remember me or when saving as a bookmark. Essentially this makes loading the application in mobile view very frustrating and leads to users using the not optimized desktop view via links from outlook.

The ability for technicians and other workers in the field or remote locations to update or receive new tickets would make this application much better.

I would greatly appreciate any ones help, suggestions, or experiences that they have had related to this topic.