Support suggestion

The 2 times I've emailed support because I haven't been able to upgrade my database (which is 2 times too many, but that's another issue), I've been asked to email my database backups so support can troubleshoot the issue.

I'd like to suggest customer support re-think this practice as for many companies this violates company security policies (which could get an administrator fired) and in some situations could violate federal or state law depending on what information was in their system. Administrators should know better but AdventNet should also stop this practice as well in my opinion.

There has to be a better way for customers to generate the necessary log files to help support diagnose the problem without sending all of their confidential user and asset information.