Support rep permissions
Hi.
Which access level for requests and solutions must be assigned to support reps so that they can perform actions, such as:
pick up request, assign request, reply contact, etc.
My reps have full control over requests and solutions and all these actions fail when they try to execute them.
If I assign them an admin profile, they can do everything
Thanks.
Frank
Which access level for requests and solutions must be assigned to support reps so that they can perform actions, such as:
pick up request, assign request, reply contact, etc.
My reps have full control over requests and solutions and all these actions fail when they try to execute them.
If I assign them an admin profile, they can do everything
Thanks.
Frank