Support Rep notifications - cannot remove all Reps
Hi
We had set up "Alert the following support reps by SMS when a new request is created" but then decided to disable it and remove all the reps from the "Choose" list.
However you can't remove all the support reps: if you have none selected, you get an error message on clicking Ok which says "Select the Support Rep name from the list".
But I want to have *none* selected - I can't seem to do this.
Any suggestions?
We had set up "Alert the following support reps by SMS when a new request is created" but then decided to disable it and remove all the reps from the "Choose" list.
However you can't remove all the support reps: if you have none selected, you get an error message on clicking Ok which says "Select the Support Rep name from the list".
But I want to have *none* selected - I can't seem to do this.
Any suggestions?