Are there any plans for changes to be made with regards to the 'Cost Details' field for Support Reps?
Currently, it seems that you can only state a single cost for a support rep. I would like to be able specify a cost per support rep per client, as we have a requirement to bill different amounts to different clients for our services, depending on the contract.
eg, Support Rep A bills at �X p/h for Client A Support Rep A bills at �Z p/h for Client B etc...