Support Plans
Right now, I dont see any use for the Support Plan feature in SC+. We want to add a specific Support Plan Silver / Gold / Platinum to a Client and depending of the Support Plan that they have and Pay, limit the number of case that they can open. For Example, Silver = 50 Cases; Gold = 100 Cases; Platinum = Unlimited. In that way we can put different values to the Support Plans that we sell and the client will also see the different because of the Response Time, SLA, etc will also be different.
I work with different Software Vendors and I have to buy a Support Plan from them, and depending of the Support Plan that I buy the number of cases that I can open is Different. Thats what I wanna do here with my clients.
Right now, in SC I cannot limit the number of Cases/Request that a Contact can open.
I work with different Software Vendors and I have to buy a Support Plan from them, and depending of the Support Plan that I buy the number of cases that I can open is Different. Thats what I wanna do here with my clients.
Right now, in SC I cannot limit the number of Cases/Request that a Contact can open.