Hi All,

Not neceserily an SD+ problem but it's having a dircet affect on SD so thought i'd try you guys.

So we have supprt desk setup with a primary Email of DD@ourdomain.com

We have also have support groups configured.  We have aliased an Email address for this group (DS@ourdomian.com).  If a ticket is sent from an external address to the alias address then the ticket is correctly assgined to the correct support group.  Great!

However, when we reply on that ticket, the reply is sent from the primary address of DD@ourdomain.com .  Bad!

If we send an internal Email then the ticket is not correctly assigned to the correct support group.  Bad!

I've done a lot of testing on this and i belive the problem is with Office 365.  I think it's changing the FROM address when the Email is created internally (e.g. Either when the reply Email is sent from SD+ or an internal user sends an Email to the alias address ).

Has anybody else come accross this?  If so, did you find a work around?  I need to stop O365 changing the from address from the alias to the primary.

Thaks All - Dave.