Hello, with Covid19 impact, we have support groups schedules with hours cut, this impact SLA calculation, since some areas in the same site no longer work from m-f and some other areas does. 

I am required to configure sla calculation based on the workschedule for a particular group. 

Is there a way to accomplish this? 

Site configuration is: M-F 8:00- 18:00 hrs. 

Support group will work: M-T from 8:00 to 18:00 hrs.

Thanks,

Juan de Dios