Support Center Request Tab - All Requests not displaying
Hi Folks
We use Support Center Plus and when I log in a Support User, with a custom Role as Support_Team_Role, I can no longer see the view of all request previously managed and owned by that user. Now all request are visible under the administrator user (top level)
We have been using this user: support successfully until today.
Can anyone advise what is the matter. Further information upon request. And yes we have a backup from yesterday.
Incidently the reports are also misbeahving as none of the showed any data
yesterday but do today are are fine today.
many thanks in advance
Charlie
Ammado Support Team / Help desk
We use Support Center Plus and when I log in a Support User, with a custom Role as Support_Team_Role, I can no longer see the view of all request previously managed and owned by that user. Now all request are visible under the administrator user (top level)
We have been using this user: support successfully until today.
Can anyone advise what is the matter. Further information upon request. And yes we have a backup from yesterday.
Incidently the reports are also misbeahving as none of the showed any data
yesterday but do today are are fine today.
many thanks in advance
Charlie
Ammado Support Team / Help desk