Do you have any update on support call ref 29013 ? I need my system working again by this evening; Service Desk currently crashes whenever anyone tries to save/open/amend/create anything, the java.exe goes to 100% CPU and the response times are unworkable.
I have been in contact via email with the support department, but have sent two emails asking for an update and have not received any reply! Perhaps someone could please reply ASAP.