Suggestions

Hi I'm our Admin for our team and pretty much control our ServiceDesk. We've been using ServiceDesk for about a year now and have noticed that it has become an encumberance. We have to click multiple times to get to certain fields in the program. So I thought I'd give a little feedback/recommendations:

1: Navigation panel (view pane) - To the left, with expandable lists (+/-) to get to Admin tabs(and potentially other modules) quickly. This saves us time. I understand that we can do this from the tabs on top, but I find myself having to click, click, click. This is also the case for some of our techs. Anyone else???...

2: To close a ticket: - Remove add a resolution. When we click close ticket, it should automatically pull up the resolution box for us to enter the resolution. On the bottom, the options could include a save and close. This helps us from having to click/add resolution, click save, then click close. This suggestion also fixes the problem of closing tickets without resolutions and enforces some checks and balances.