Suggestion: Hide system threads
I would like to make another feature suggestion.
What about a setting that allows the support user or admin to hide all messages from the 'System' in the conversation section of a request page.
If you open a request up, scroll down to Conversations, you see all the emails, along with all the emails automatically sent which are marked from 'System'. Now, if you happen to have your system setup to send auto emails when a user creates a new request, closes a request etc etc, then its just extra stuff to scroll through.
Being able to hide all these (as we can assume its working ok), or at least collapse ONLY system messages, would be handy.
Olly
What about a setting that allows the support user or admin to hide all messages from the 'System' in the conversation section of a request page.
If you open a request up, scroll down to Conversations, you see all the emails, along with all the emails automatically sent which are marked from 'System'. Now, if you happen to have your system setup to send auto emails when a user creates a new request, closes a request etc etc, then its just extra stuff to scroll through.
Being able to hide all these (as we can assume its working ok), or at least collapse ONLY system messages, would be handy.
Olly