subject with multiple ticket no.
Recently we upgrade to SD 7 and have below issue.
when we reply to user communication, the subject line will have ticket no. for more than once.
eg :
Ticket ##14172## - Re:Ticket ##14172## - KRPUS PSP s014 Commission COC-Out amount not capture
earlier we did not have any such issues.
Also, one more problem is, the communication is truncated to some extent when the content is too long. Need to copy from the source and paste it in the Reply screen.
Pls advice.
when we reply to user communication, the subject line will have ticket no. for more than once.
eg :
Ticket ##14172## - Re:Ticket ##14172## - KRPUS PSP s014 Commission COC-Out amount not capture
earlier we did not have any such issues.
Also, one more problem is, the communication is truncated to some extent when the content is too long. Need to copy from the source and paste it in the Reply screen.
Pls advice.