Overwhelmed by alert storms? Frustrated with delayed resolutions and a CMDB that’s anything but current? You’re definitely not alone. Managing ITSM can feel like a constant firefight—but there’s a better way forward.
That’s where ITOM comes in. It works hand-in-hand with ITSM to cut through the noise, bring visibility, and simplify service management like never before.
Here’s what you’ll learn:
How to keep your CMDB accurate and audit-ready with automated updates
How to turn infrastructure alarms into context-rich, actionable tickets
How AIOps helps detect and resolve issues before they affect end users
How to reduce MTTR with asset dependency mapping and boost satisfaction
How to minimize alert fatigue by eliminating noise and false positives