Strategy for transitioning existing ServiceDesk to another server and drive location.

Strategy for transitioning existing ServiceDesk to another server and drive location.

Is this a valid strategy for transitioning ServiceDesk to a new physical server with minimal downtime?



Strategy:  Changing from on physical server to another.  Install path is on different drive.  ServiceDesk version is the same on both servers.  No upgrades occurring.

  1. HelpDesk is primary linked to a remote SQL server using the ServiceDesk database.
  1. HelpDesk2 is the new server.  Both servers are the same OS.
  2. During the day, install the same version of ServiceDesk onto HelpDesk2.  It is ok to install it on a different drive.  Use the local database during the install.
  3. While HelpDesk is still online and in use, point the Helpdesk2 install to the ServiceDesk database.  Both servers should now see the same information (except for attachments).  NOTE:  No one will enter any information into CCIHelpdesk2 until after go live.
  1. Using a file sync utility or RoboCopy, copy the 4 necessary directories to the HelpDesk2 server.  These should be synced at the time of transition.
  1. At implementation time, shut down the ServiceDesk services on HelpDesk.  Make sure that the 4 directories are synced to the new server.
  1. Rename the HelpDesk server to HelpDesk_Old, and change the IP Address.
  1. Rename the HelpDesk2 server to HelpDesk and change the IP to the original value.


Thank you for your help.

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