Stops users e-mail in requests
How do we stop users from e-mailing requests into the service desk?
We expect users to login to the portal and based on the category they choose depends on which users get the requests.
When users just e-mail it goes to a pot and we want to reject these as they have no category, we would also like a message to go to users stating this.
Thanks
We expect users to login to the portal and based on the category they choose depends on which users get the requests.
When users just e-mail it goes to a pot and we want to reject these as they have no category, we would also like a message to go to users stating this.
Thanks