Stop e-mail going to requestor
Hi there,
Just wondering if it is possible to stop an e-mail being sent to a requestor on a case by case basis.
Basically we would like for the IT team to be able to create a quick call of a job they have done (open and close straight away) without an e-mail going to the requestor.
We still want to send all other notifications.
Thanks
Just wondering if it is possible to stop an e-mail being sent to a requestor on a case by case basis.
Basically we would like for the IT team to be able to create a quick call of a job they have done (open and close straight away) without an e-mail going to the requestor.
We still want to send all other notifications.
Thanks
Topic Participants
cstokes_me
customer_01
Dean Ryan
Bradley Munsen
ServiceDesk Plus