hi,

i have a question regarding backup tech chat, now technician marked on leave and i have tried to using round robin and round roboin method in "technician auto assign".
i have configured backup technician, but the technician didn't change to the backup one.

I red many articals regarding the same problem and all the answers was about this function working based on Due By Date request,

if anyone can help to solve this problem please provied pics.

many regards,

Nuha