Status Report - Query
1) Dear Support,
Please assist with the below mentioned query. We can take individual reports,but would like to take them in one report.
SUMMARY HELP DESK REPORT IN A PERIOD (date to date)
| TITLE |
VALUE |
| TOTAL HELP DESK LOG / INCIDENT |
NUMBER OF LOGS |
| AVERAGE RESPONSE TIME |
TIME |
| AVERAGE RESOLVE TIME (TIME ELAPSED) |
TIME |
| MOST SUPPORT AS PER CATEGORY |
NAME OF CATEGORY |
| TASK COMPLETION |
PERCENTAGE |
| PENDING REQUEST |
PERCENTAGE |
| MAXIMUM REQUESTS FROM |
NAME OF REQUESTER |