SP12 Technician login error
When opening SDP, our users use a hyperlink that takes them straight to the "Requests" page - "http://helpdesk/WOListView.do" - for example, they open IE, then click on a favourite using the link above, enter their login details, and then it takes them to the "Requests" page.
After installing SP12, this still works ok for normal users, but not for technicians - they receive the following error when they try to login (techs can still login using the default "http://helpdesk" link, but not "http://helpdesk/WOListView.do"):
The server encountered an internal error () that prevented it from fulfilling this request.
java.lang.NullPointerException
com.adventnet.servicedesk.utils.SDAuthorizationUtil.checkIfAuthorizedPage(SDAuthorizationUtil.java:360)
org.apache.jsp.workorder.WorkOrderListView_jsp._jspService(WorkOrderListView_jsp.java:328)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
After installing SP12, this still works ok for normal users, but not for technicians - they receive the following error when they try to login (techs can still login using the default "http://helpdesk" link, but not "http://helpdesk/WOListView.do"):
The server encountered an internal error () that prevented it from fulfilling this request.
java.lang.NullPointerException
com.adventnet.servicedesk.utils.SDAuthorizationUtil.checkIfAuthorizedPage(SDAuthorizationUtil.java:360)
org.apache.jsp.workorder.WorkOrderListView_jsp._jspService(WorkOrderListView_jsp.java:328)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
