SP 12 Released (Servicedesk Plus Build 4112)

SP 12 Released (Servicedesk Plus Build 4112)

Hi All,

Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of Service Pack 12 of SDP. It is available for download at:

http://www.servicedeskplus.com/service-packs.html

We strongly recommend that you take a back up before applying the SP.

This Service Pack can be applied over any build above build number 4102 of SDP. If you are not over the 4102 build, please apply the Upgrade Pack as mentioned in the above link. Also, please ensure you have shut down the server and taken a back up of the data before application of the Service Pack / Upgrade Pack.

You may refer the below document to know how to shutdown the ServiceDesk Plus application:

http://www.servicedeskplus.com/adminguide/introduction/installation-and-getting-started.html

Please feel free to contact us in case you face any problem.

To know the fixes that have been added to the SP 12, kindly refer to the SP README. For your convenience, we have also listed the fixes in this service pack below:
    * In certain requests, the task options for requests was not shown. This issue has been fixed.
    * CPU usage shot to 100 % when Requests view was clicked. This has been fixed.
    * During workstation scanning, some software were identified to be installed multiple times. Due to this when a software asset is associated to a workstation, more than one asset instance would be associated to the workstation. This has been fixed.
    * In certain cases, though reply has been sent to requester, reply icon was not shown in request list view. This issue has been fixed.
    * Provision to change the mode, requester name, and created date of a request on editing a request has been provided.
    * Rendering of the Request list view page was not complete (when description of request is NULL). This issue has been fixed.
    * When a reply is sent to requester from a thread, the content of the parent request was being sent instead of the content of the latest child. Now this is fixed to include the content of the latest threaded request.





Once again, thanks for your feedback. Your feedback helps us to improve our product.

Regards
ServiceDesk-Plus Support Team




















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