Hi all,

I have some technicians that find the notifications in the notification area (the little bell) are not enough for them to keep track of every ticket for which they owe a response. They would like to be able to sort their requests based on the little green or red envelopes indicating that a conversation has occurred. This way they could sort the red ones and the new tickets on top, and move the green ones to the bottom of the list. I cannot find a way to sort on this column, however. I have also tried to build a report on this column, but cannot identify the field.

Any ideas?

Thanks,

Diana