Dear Sirs,

We are glad to say that our company is planning to purchase SupportCenter. While testing demo(version 7016 for windows) we have identified several bugs in functional and localization areas. In eradication purposes we list them hereafter.

1.    1.  If requests “Due date” is earlier than “Completed Date” then request doesn’t  get “Overdue” status. That’s why we can’t frame overdue demand report.

2.     2. “Guest” user can’t receive actually spent time for problem solving data.  Guest may only see time since request is “open” to “close”.

3.     3. Opened by mailbox connected to SupportCenter requests can’t be deleted completely. They are deleted in the request list but still in all requests report.

4.     4. Let’s say there is a new request initiator with no “Account name” mentioned. He makes some requests. Then he wants to fulfill “Account name” but in this case he loses all requests he made.

5.    5.  While making a report there are mistakes from time to time. So we need to reset SupportCenter server.

6.     6. There is no SLA matrix like it is in ServiseDesk.

7.     7. There is no opportunity to make actually spent time report for request with no job list. In existing report there are only time since request is “open” to “close”.

 Russian localization inaccuracies:

1.     Accounts translated as «учетные записи» but it really means «Компании».

2.     Due Date» and «Completed Date» are both translated as «Дата выполнения» it will be better to translate as «Выполнить до» and «Дата выполнения» respectively.

3.     SLA rules can’t be corrected when Russian language activated.  You should always switch on English.

Looking for successful cooperation.