Some Problems

Dear Supporter,

The followings are my problems when upgrade Service Desk to version build 4112:

- AD authentication is very good, but problem occurs when you assign roles for each technical to control there roles. I think we should control by group in AD.

- In the old database we've got requesters. When we import from AD to our database again, it don't replace exist user, it's add as new user to our database.

- when we scan workstation in our system, It's cannot.

- When we configure audit option in admin tab, It don't save.

For more information about problem when we scan our workstation:

//DKSHVN/SGN1IT007 : Issue while fetching details for the workstation.
//DKSHVN/SGN1FI012 : Issue while fetching details for the workstation.

Thanks you very much for your supports.