Some more comments and FR's for 5011 +

Hi Support,

Some more comments :-

1) If an account has only one product then requests for that account should be autoassigned to that product

2) Why do i get "yet to be picked from queue" messages outside of configured business hours?

3) When i delete a request, a notification containing the description is sent to the contact ? This is not desired.

4) In my system, customers email address A, which forwards mail to the supportcentre mailbox (address B).
Whenever an engineer replies to a contact, by default it CC's address A? Better for it to CC address B or can this behaviour be configurable?

5) What about option to send notification to contact when issue is assigned ? This avoids spam issues, so you don't need to send notification when issue is received?

6) As SC is installed on internet facing machines, it would be good if we could split the database off onto a different server? I am sure this could be done manually already but wouldnt want to mess with it without "official" instructions?

Thanks again for your attention
Alistair