Some issues in SD+ reports

When creating monthly reports using SD+ I ran into several issues:

1. Number of requests seem to differ from one report to another (e.g., there is a difference of 200 tickets out of 650 in total between Time spent reports and Completed reports).

2. The customized reports seem not to reflect the dates chosen in the filter. E.g., shows the same number of requests for 2 defilement time frames: 20 Dec � 31 Jan and 10 31 Jan.

3. Completion time by category by technician refers to elapsed time of the request. Is there an option to choose actual time spent instead?

4. Could Time Spent option be included in the list of advanced filter columns of customized reports?

Could you kindly let me know if I�m doing anything wrong or are there any fixes to improve the above.

Thanks,
Marina