Solutions search engine return poor results

I have has this issue ever since I installed the product. I dont think it is an error, I think it is poorly designed.

I think one of the most powerful tools in a help desk department is the ability to store and retrieve information. Unfortunately I dont think that Service Desk is proficient in the latter (retrieval of pertinent information).

As I wait and watch new enhancements and bug fixes being released, I never see anything dealing with the accuracy of the solutions search engine.

I just tried again this morning to retrieve a solution that entered just a few days ago. Since it was fresh in my mind I knew exactly what to use as a query because I put it in the keywords field when I created the solution.

I searched for "Blinking light", and I was not surprised when the system returned 15 results with my entry appearing as #15 on the second page at the end. This was the only entry with "Blinking light" in the keywords field.

I sincerely hope that Service Desk development team will give the search engine more attention because it simply does not work.