Hi,
At the moment the way of sharing a solution is by creating a topic template, assigning the template to an account and assigning a solution to a topic.
The causes limitations when you need to share solution with a specific group of people that are in different account.
Because all contacts in an account can see all topics/solutions in the template assigned to that account, but we regularly that should not be available to all users within that account.
For example.
We have subsidiary locations spread throughout the world. Each location has there own account in SCP
All accounts has got there own local managers (IT managers, Finance managers, etc...).
And I need to create a topic/solution that can only be viewed by the managers in all accounts.
So the topic "IT management" and all solutions within the topic, should be available in all accounts but only accessible by the IT managers.
What I would like to have is one of the following options.
1. The ability to create groups of contacts regardless of the account they are in, and share topic with these groups.
2. The ability to assign multiple topic templates to specific contacts (instead of accounts)
Best regards,
Allistair