Hi, hoping you can assist with this issue.

 

When a solution is approved an acknowledgement email is sent to the author; and a notification email is sent to all technicians - this works fine.

 

When an existing solution title is edited, and then approved again, the emails above are all sent, but they have the incorrect Title. The "old" title is still used instead of the "new" title.

 

I have tried removing the $Title variable, saving the template, and then adding it again - but same issue occurs.

 

We are using ServiceDesk Plus Build 7600.

 

Thanks