Solution Date Changed
Hey everyone,
I believe I have found another bug in the ticket system of SD 6003. The resolution date will change when editing a closed ticket. Example: I find a ticket with from 10/10/2006 that has some mispellings or something I'd like to correct. The resolution was entered on 10/11/2006 and the ticket closed. I click on the main Blue edit button, make the change and save the ticket. Now if I go look at the resolution, it shows that the resolution was entered on the day I EDITED the ticket, and not the real resolution date.
If you look at the ticket history, it does show the changes to the ticket, but doesn't show the resolution being updated or anything like that. Not a big deal for what we use it for, but I thought I'd bring it up and see if anyone else has seen that issue. Thanks!
Eric
I believe I have found another bug in the ticket system of SD 6003. The resolution date will change when editing a closed ticket. Example: I find a ticket with from 10/10/2006 that has some mispellings or something I'd like to correct. The resolution was entered on 10/11/2006 and the ticket closed. I click on the main Blue edit button, make the change and save the ticket. Now if I go look at the resolution, it shows that the resolution was entered on the day I EDITED the ticket, and not the real resolution date.
If you look at the ticket history, it does show the changes to the ticket, but doesn't show the resolution being updated or anything like that. Not a big deal for what we use it for, but I thought I'd bring it up and see if anyone else has seen that issue. Thanks!
Eric