Software usage function
We are evaluating ManageEngine Service Desk plus Professional 8.2.
One of the function we need is the software usage. We
like to know how many times a user use a particular application, when is the last time access and average daily use. It is for per user, per application base. We need to justify if a user really needsa application
However, after we did the agent or agentless software inventory, the "Usage" shows unknown.
How does this work?
Thanks,
Jimmy