Software Management in Version 7+ ?
Hi,
We just moved to 7 and thought we might try and use the software scanning/managing features to help as track our software (currently held within excel and SDP 6).
However, i've sat down with two of our technicians and we can't seem to make this work in any usable way as there is no way of creating new types nor categories for software and it seems to pick up every component of every software installation. We have over 175 individual items for just one product. (And you can't even sort by installed count and mass delete everything with 0 installations)
So, does anybody use these features in ServiceDesk and how are you using it?
If not, whats a good tool to manage your software licensing?
We just moved to 7 and thought we might try and use the software scanning/managing features to help as track our software (currently held within excel and SDP 6).
However, i've sat down with two of our technicians and we can't seem to make this work in any usable way as there is no way of creating new types nor categories for software and it seems to pick up every component of every software installation. We have over 175 individual items for just one product. (And you can't even sort by installed count and mass delete everything with 0 installations)
So, does anybody use these features in ServiceDesk and how are you using it?
If not, whats a good tool to manage your software licensing?