SLA with additional field
Version using: 7.0.0 Build 7012 standard free version
I define an SLA including one customized field. But it can not worked out duedate when a new request created. If I use the system exsiting fields, it works well.
Whether it is the system does not support SLA based on customized fields?
I define an SLA including one customized field. But it can not worked out duedate when a new request created. If I use the system exsiting fields, it works well.
Whether it is the system does not support SLA based on customized fields?
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yizhao
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