SLA Violated requests by Priority
I am running the ""SLA Violated requests by Priority "" report in SD+7008, and am not returning results for all my Priorities, I have 5 priorities with P1 being most urgent and P5 being least urgent, now when I run the SLA violated requests by priority report it only shows P1-P4
Why is this so??
Likewise none of my P5 requests(least urgent) show up with a due by date(as can be seen in doco attached)
Hope this makes sense?
Why is this so??
Likewise none of my P5 requests(least urgent) show up with a due by date(as can be seen in doco attached)
Hope this makes sense?