I'm using the SDP MSP vs 8102. It was observed today that none of the tickets in the request queue show any violation flag near the status column. But there are many tickets which have violated the Response SLA. It is not showing up with the orange circle symbol. There are many tickets where the First Response Note is not added but still the Violation symbol is not showing up. Also when we tried pulling the SLA violation report its was showing Zero violated tickets. Why could this happen ? Please help.

Regards,

Anoj Joseph