Hi

Sorry if this has been answered elsewhere. I am new to Service Desk Plus and looking at configuring in a similar fashion as to our current product.

Is there a way to get ServiceDesk to email the technician when their Incidents and Requests are due to expire?

I have seen the template email but it's not actually firing any emails off to the tech when they are expired or close to expiring.

I get notifications when a request hasn't been picked up from group etc, so they are working fine

Regards