how can I create a SLA in SDP cloud that triggered when status is TODO and pause when status is not TODO, Resume SLA when status is TODO again and STOP SLA when ticket resolve
STATUS = TODO = START SLA
STATUS ≠ TODO = PAUSE SLA STATUS BACK TODO = RESUME SLA TICKET RESLOVED = STOP SLA
In SLA setting there is no PAUSE, RESUME and STOP SLA. Only Trigger SLA
my goal is to track SLA per status. not per Ticket