SLA configuration
Have noticed 2 problems with the SLAs
First, you cannot delete an SLA you have made if you used it anywhere. It gives an error saying that it is in use. This is a problem if we create an SLA, then change it or no longer offer it.
Also, the longest response available when configuring the SLA is 23 hours, 59 minutes. Our SLAs call for a variety of times, from urgent (1 hour response) to a 48 hour response time for non-urgent issues. We need a way to set times longer than 24 hours.
First, you cannot delete an SLA you have made if you used it anywhere. It gives an error saying that it is in use. This is a problem if we create an SLA, then change it or no longer offer it.
Also, the longest response available when configuring the SLA is 23 hours, 59 minutes. Our SLAs call for a variety of times, from urgent (1 hour response) to a 48 hour response time for non-urgent issues. We need a way to set times longer than 24 hours.