SLA and Report Configuration
Hi,
I need to configure in three level
Example : High SLA for Zone 1
1. Initial response (1 hour)
2. On site visit (2 hours)
3. Resolution time (3 hours -- depending on site / zone)
Example : Medium SLA for Zone 1
1. Initial response (1 hour)
2. On site visit (2 hours)
3. Resolution time (5 hours)
How to configure it since currently i add all together (1+2+3)
I want to see report for each item that breach SLA like how many time i don't meet the initial response (don't response within 1 hour)
Additional info :
| Product Name | : | AdventNet ManageEngine ServiceDesk Plus 7.5.0 |
| License Type | : | Registered Version |
| Product Edition | : | Enterprise |