SLA's OR BUSINESS RULES
Hello there,
I am looking to set up a mail based notification to send a mail out if a call hasn't been ppicked up from the q after an hour. How can I implement this please.
I am looking to set up a mail based notification to send a mail out if a call hasn't been ppicked up from the q after an hour. How can I implement this please.
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JAKJO_me
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