Single Sign Enabled but get login prompts for non SSO users

Single Sign Enabled but get login prompts for non SSO users

I am new to SDP MSP 8.2 and we are just about to release to our customers

We have successfully got Active Directory single sign on working for one domain however I now find that when accessing http://servicdesk.acme.com/siteurl for another other accounts we have setup then a prompt dialog appears.

If cancel is pressed then the correct service desk page is displayed and users can log in

Is there a way to prevent this

Thanks in advance

                New to ADSelfService Plus?