Simplify entering a Request
This has to do with entering a request. Is there a way to incorporate adding additional fields within the request as the data is entered by a technician? We would like to be able to enter the resolution, time spent, and close the request at a minimum. Reason is that most of our support is phoned in and taken care of during that call. It is not fluid to create the request then open it back up to enter time, resolution, etc...
Topic Participants
Ken Pintar
ankit
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